Returns and Cancellation
BYOG goes to great lengths to ensure that all orders are filled accurately and on time and are of the highest quality. Accordingly, BYOG accepts returns and will refund payment if and when customers are disappointed by BYOG merchandise for one of the following reasons: (a) the blank items themselves are materially flawed, (b) the quality of the decoration (i.e., the printing or embroidery) is below a reasonable range of expectations, or (c) the design of the final product is materially different from the final design submitted by the customer.
Standard orders require a one hour cancellation time because of their quick turnover speed.
For Rush Delivery orders (any order requiring faster delivery than a standard order), you may not change or cancel your order.